Challenge:
Capital One faced challenges integrating new technologies with their legacy systems, which slowed the adoption of innovative solutions and customer-centric tools.
Solution:
CSC Banking provided a Seamless System Integration Framework, enabling Capital One to connect new technologies without disrupting existing operations.
Implementation:
- Designed a modular API to integrate new and old systems.
- Conducted a phased rollout to ensure smooth transitions.
- Provided 24/7 support during the integration process.
Results:
- Reduced integration time by 50%.
- Increased adoption of new tools by staff and customers.
- Saved $8 million in operational costs related to system upgrades.
